Brief	To provide effective and efficient logistic services for release of cargo documents to consignees/customer enabling him to clear the cargo from custom authorities.	
Responsibilities	Regional  Coordinator, Regional Supervisor	
Detailed Procedure/Steps

	Order Receipt
Shipper routed shipments
Concerned Regional Supervisor (RS) or Regional Coordinator (RC) receives e-mail / Fax Pre Alert of copies documents of the shipment from the Forwarding Partner (FP) or agent for release of document to customer / consignee as per their instruction.  

Job Registrations
Ensure Registration or Register the job on the on-line computer system. Update as and when the action takes place

Liaison with Forwarding Partner
Obtain details of the shipping documents.  For groupage containers request for manifested bill of lading and advise Forwarding Partner to provide split manifest, individual BL. Submit the split manifest to vessel’s agent prior vessel’s arrival. 

Verify documents received as per List of Documents – Import.

Documents verifications & Approval
Regional Coordinator sends copy of documents to consignee / customer for their approval for shipments deemed necessary.

Regional Coordinator checks copies documents for correctness and also receive any correction advice from the consignee / customer.  If corrections are required or discrepancy noted, advise Forwarding Partner to make necessary corrections to the document prior to the movement of shipment.

Receipt of Original document
Regional Coordinator receives original documents from Forwarding Partner.  On receipt of originals, check the documents for any discrepancy and if any noted, advice the Forwarding Partner for making necessary correction. Verify the documents received are as per List of Documents – Import.

ETA check, Arrival Notification and Documents Release
Regional Coordinator checks with shipping line agent the ETA of vessel.

Regional Coordinator sends cargo arrival notification to customer / consignee with applicable charges if any.

On approach of customer / consignee or their authorized agent, Regional Coordinator collects the applicable charges and receipts it from the cashier.  Regional Coordinator verifies copy of the payment receipt from consignee / customer and releases the original documents for him to collect delivery order from shipping line. For credit customer the payment receipt is not required. Obtain acknowledgement for release of document.  In case of consolidated shipment, Regional Coordinator sends document release letter to customer / consignee or endorses the customer B/L enabling him to collect the delivery order from shipping line.  If shipment is “freight collect” settle the amount with the shipping agent. 

Invoicing
Regional Coordinator generates invoice through Online Computer System and verifies as per the quotation / cost billing analysis.  Regional Supervisor verifies the file and if all the documentation O.K., approves the invoice and arranges to delivery to customer.  

Final verification of File and Job closing
Regional Supervisor verifies the payment receipt copy, checks the complete file, approves the invoice of the Forwarding Partner and closes the file. Forward copy of Forwarding Partner invoice to accounts dept. for settlement of payment.

Cargo claim
On arrival of shipment, if any cargo discrepancy noted or intimated by the customer / consignee, Regional Supervisor prepare Cargo claim notification and lodge it with the concerned shipping line or airline or FP. Inform the same to FP by sending a copy to them.  

Online Computer System
Update the on-line system as and when the action takes place for the processes involved.

Records
Job file - 1year
Online Computer Records - 1 year